Privacy Policy

Introduction

At Naturaluhandmade, we value the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or purchase our handcrafted pet toys.

By using our website, you agree to the terms outlined in this policy. If you have questions or concerns, please contact us using the information provided at the end of this document.

Information We Collect

Personal Information

We may collect the following personal information when you use our website or contact us:

• Name and contact information (email address, phone number, mailing address)
• Order details and purchase history
• Communication preferences
• Messages and inquiries submitted through contact forms

Technical Information

We automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Device information and operating system
• Referring website and navigation patterns

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling orders for our handcrafted pet toys
• Responding to inquiries, questions, and customer service requests
• Improving our website, products, and services
• Sending updates about orders, products, or studio news (with your consent)
• Analyzing website usage to enhance user experience
• Complying with legal obligations and protecting our rights

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: You have given us explicit permission to process your data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you (e.g., completing your order)
• Legal Obligation: We must process your data to comply with applicable laws
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights

You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and encryption
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure communication protocols for data transmission

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to safeguarding your data.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. For more information, see our Cookies Policy.

Third-Party Services

We may use third-party services to assist with website functionality, analytics, or payment processing. These providers may have access to your information only as necessary to perform their functions and are obligated to maintain confidentiality.

Examples of third-party services we may use include:

• Website hosting and maintenance providers
• Analytics services to understand website traffic
• Payment processors for secure transactions
• Email service providers for communication

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal obligations
• Objection to or restriction of certain processing activities
• Withdrawal of consent for marketing communications

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

California Residents (CCPA Rights)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect, use, disclose, and sell
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, contact us at pawtoysqB7@naturaluhandmade.world or call +17733427149. We will verify your identity before processing your request.

Other US State Rights

Residents of certain US states may have additional privacy rights under state laws. Please contact us to learn more about rights available in your state.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data remains protected, including:

• Standard contractual clauses approved by the European Commission
• Ensuring third-party service providers comply with international data protection standards
• Obtaining your explicit consent where required by law

If you are located in the EEA, we ensure that any international transfers comply with GDPR requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Order Information: Retained for up to 7 years for accounting and legal purposes
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months
• Contact Form Inquiries: Retained for up to 3 years after the last interaction

Once the retention period expires, we securely delete or anonymize your information.

Children's Privacy

Our website and services are intended for general audiences and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Significant changes will be communicated through our website or via email if appropriate.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: